Topeka receives 2021 Customer Experience Award
Topeka Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2021 Customer Experience Award™. Qualifying for the award for health care and assisted living, Topeka Presbyterian Manor displays a continued dedication to providing Best in Class senior healthcare services.
“These awards really come from our residents and their families,” said Heather Pilkinton, executive director. “It means so much to continue to have their faith and trust in our ability to carry out our mission to provide quality senior services guided by Christian values.”
Throughout its 58-year history of serving the community, Topeka Presbyterian Manor has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2020, a sampling of Topeka Presbyterian Manor’s residents and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Topeka Presbyterian Manor in specific categories.
Every month, Topeka Presbyterian Manor has gathered its real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Topeka Presbyterian Manor has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average.
Health care residents and their families rated Topeka Presbyterian Manor in the top 15 percent in overall satisfaction, dining services, quality of food, meeting individual needs, laundry service, communication, activities, admission process, willingness to recommend to others and overall customer experience.
In addition, assisted living residents and their families rated the community highly in overall satisfaction, personal care, response to problems, demonstrating dignity and respect, communication, move-in process, safety and security, willingness to recommend to others and overall customer experience.
A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
Topeka Presbyterian Manor serves Shawnee County and the surrounding area with independent living, assisted living, long-term care and short-term rehabilitation. Learn more at TopekaPresbyterianManor.org.
For more information about Topeka Presbyterian Manor, contact Danica Loftin, marketing director, at 785-272-6510 or dloftin@pmma.org.
