Topeka PMMA Receives 2019 Customer Experience Award
Topeka Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM.
The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Topeka Presbyterian Manor received the award for independent living, assisted living and skilled nursing surveys.
Over the course of 2018, a sampling of Presbyterian Manor’s residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Presbyterian Manor in specific categories.
“The Customer Experience Award affirms our staff’s dedication to our mission – to provide quality senior services guided by Christian values,” said Heather Pilkinton, executive director. “This award reflects our residents’ satisfaction with our efforts to live out our mission.”
Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to reflect accurately each resident’s experience.
Presbyterian Manor was rated in the top 15-percent by independent living and assisted living residents for meeting transportation needs. The campus also rated in the top 15-percent in skilled nursing for admission process, cleanliness, dignity and respect, dining service, nursing care, overall customer experience, quality of food, and willingness to recommend to others.
Through Pinnacle Quality Insight’s monthly phone surveys, Topeka Presbyterian Manor has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 56-year emphasis on ensuring the individual needs of every resident are met.