Topeka campus shares resident survey results
Topeka Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
The graphic above highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between June 2020 and May 2021, Topeka Presbyterian Manor residents and their families gave the community high scores in offering safety and security, ease of the admissions process and cleanliness. In addition, residents and their family members indicated a high willingness to recommend the community to others.
“Everybody was very, very nice,” one respondent said. “I would tell [people] that I really enjoyed it. They treated me nice.”
We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.