Topeka PMMA shares May '22 customer service survey responses

Topeka Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between March 2021 and February 2022, Topeka Presbyterian Manor residents and their families gave the community high scores for demonstrating dignity and respect, for addressing transportation needs, and providing safety and security.

“We are very glad we moved here,” said one resident adding that they would recommend the community to others. “I would tell them that I like that there’s no yard work, or mowing, and it is a happy retirement.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.