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Topeka Presbyterian Manor receives award for customer experience based on resident and family responses

Topeka Presbyterian Manor is proud to announce it’s the recipient of the 2024 Customer Experience Award from Pinnacle Quality Insight, a customer satisfaction measurement firm with 26 years of experience in senior care and senior living. Qualifying for the award for health care means Topeka Presbyterian Manor qualified for the award for its health care center and its assisted living. The award means the community has placed in the top 15% of care providers nationwide across a 12-month average.

“These awards really come from our residents and their families,” said Christie Patrick, executive director. “It means so much to continue to have their faith and trust in our ability to carry out our mission to provide quality senior services guided by Christian values.”

Throughout 2023, manor residents and their families participated in monthly telephone interviews, answering open-ended questions and rating Topeka Presbyterian Manor in multiple categories. Based on the answers, Pinnacle has determined that the community has qualified for the award in the following service areas:

Assisted Living

·        Personal Care

Health Care

·        Admission Process

·        Communication from Facility

·        Laundry Service

Throughout its history of serving the community, Topeka Presbyterian Manor has placed a strong emphasis on ensuring that the individual needs of every resident are met. This award reinforces that commitment.

Topeka Presbyterian Manor has been serving Shawnee County and the surrounding area since 1962, offering independent living, assisted living, long-term care and short-term rehabilitation.

A customer satisfaction measurement firm with 26 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.

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